Terms and Conditions

About Sparks Culture Offers – 15th – 28th February 2024

  1. This promotion is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”) and Bicycle Partnerships Ltd with its registered address at W8a Knoll Business Centre, 325-327 Old Shoreham Road, Hove, England, BN3 7GS (“Bicycle Partnerships”).
  2. The Promotion gives Sparks customers the opportunity to purchase discounted tickets at two different productions in February 2024.

    The Phantom of the Opera. The offer is 20% off selected tickets for The Phantom of the Opera, His Majesty’s Theatre, London. Available on tickets for Monday to Thursday evening performances, as well as Wednesday matinees, from Monday 4th March – Thursday 3rd May 2024, excluding performances between Friday 29 March – Saturday 13 April 2024. Booking fees apply. Subject to availability. Not redeemable against tickets already purchased.

    Cirque du Soleil: OVO. The offer is up to 25% off price level 4 and 5 tickets to the UK tour of Cirque du Soleil: OVO, as well as 10% off price level 2 tickets at performances in Leeds. Available on select tickets and performances as stated on the offer card. Subject to booking fees. This Promotion cannot be used in conjunction with any other promotion or offer. Discounts are valid for new ticket sales only and excludes tickets already purchased.

  2. This Promotion is open only to permanent UK residents who are aged 18 or over. Employees (or their relatives) of the Marks and Spencer Group of Companies (or any other company and/or agency connected with this promotion) are permitted to participate.
  3. The Promotion will be available online only from 00.00 on Thursday 15th February 2024 until 23.59 on Wednesday 28th February 2024 subject to availability.
  4. Ticket Limitations per transaction and per venue apply.
  5. Selected price bands per venue only. See individual theatre booking website for details.
  6. Booking fees apply.
  7. This Promotion cannot be used in conjunction with any other promotion or offer.
  8. Discounts are valid for new ticket sales only and excludes tickets already purchased.

How to Claim

  1. Sparks customers click on the Sparks newsletter banner or on the + symbol within the M&S app which takes you to the booking page for each show and venue.
  2. Choose the show and location of your choice.
  3. Ensure you note any discount code where this is needed to apply the discount at the checkout.
  4. Click, ‘Book Now’ and pick the date, time and promotional seats you wish to purchase under this offer.
  5. Depending on the website, if needed, enter the discount code to ensure the offer is applied.
  6. Each regional theatre will be able support with any ticketing enquires.
  7. M&S customer services are not able to answer questions regarding this offer, including ticketing, availability and the performances.

General

  1. By clicking on the link contained within your Sparks e-mail and M&S App you acknowledge that this will re-direct you to a third-party website. M&S has no control over the availability or content of Bicycle Partnerships website and accepts no liability or responsibility for any loss or damage that may arise from your use of Bicycle Partnerships website.
  2. You acknowledge that Bicycle Partnerships and their affiliates may have separate privacy and cookies policies. M&S does not accept any responsibility or liability for such privacy and/or cookies policies and it is your responsibility to check such privacy and/or cookies policies before submitting any personal data on Bicycle Partnerships website.
  3. Bicycle Partnerships website may contain links to other sites and resources provided by other third parties. M&S has no control over the availability or content of such other third-party sites and resources and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of other third-party sites or third-party resources.
  4. You acknowledge that any ticket/s purchase made in connection with the Promotion will be made on a third-party website supplying theatre tickets and that the end-to-end sale and purchase will be between you and the theatre ticket merchant. You acknowledge that the theatre ticket merchant/s will process all card transactions in accordance with its own terms and conditions, which are contained on their M&S has no involvement in the sale and purchase made in connection with the Promotion or in the processing of any card transactions with the theatre ticket merchants and M&S does not accept any responsibility or liability for any loss or damage that may arise from any purchase made through Bicycle Partnerships website or affiliate websites in connection with the Promotion. For the avoidance of doubt, M&S does not take ownership or responsibility for any products or ticketing to be supplied by Bicycle Partnerships to you.
  5. You acknowledge that the theatre ticket merchants will manage all customer service enquiries, including any ticketing enquiries, returns and refunds. Full details of their terms and conditions can be found on the theatre’s website. For the avoidance of doubt, M&S has no involvement in any customer services enquiries, including any ticketing enquiries and/or any returns and refunds and M&S does not accept any responsibility or liability for any loss or damage that may arise from any customer enquiries, including any product/ticketing enquires and/or returns and refunds.
  6. The Promotion is non-transferable, non-refundable and subject to availability. M&S makes no guarantee or representation as to the availability of the products and ticketing available as part of the Promotion. There is no cash alternative.
  7. M&S’ obligations are limited to making the Promotion available to participating Sparks customers. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Promotion or any failure or inability of a customer to take advantage of the Promotion for any reason.
  8. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.
  9. M&S reserves the right to check the validity of any purchase and the identity of any Sparks customer and to refuse participation in the Promotion if M&S reasonably considers the customer to be in breach of the terms and conditions.
  10. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotion if it believes, in its sole discretion, that the Promotion is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Promotion.
  11. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in the Promotion; (b) any loss or damage arising from or in connection with the allocation of the Promotion; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Promotion to be disrupted or corrupted in any way.
  12. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.
  13. We will do our best to resolve any problems relating to the Promotion, except in relation to availability, performance or discounts offered, which are the responsibility of Bicycle Partnerships.
  14. This Promotion shall be governed by the laws of England and Wales.

© 2024 Marks and Spencer plc

Bicycle Partnerships Ltd  – Terms & Conditions

These Terms of Use (the “Terms and Conditions”) govern the use of www.sparks-culture.com (the “Site”). The Site is owned and operated by Bicycle Partnerships Ltd, company number 11937201, VAT 413446518 and the joint data controller is AKA Promotions Ltd, registered at the UK Information Commissioner’s Office with registration number: ZB128939 and registered company number: 5492853.

The site provides links to discounted theatre ticket offers and runs prize draws.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abode by them at all times.

These terms govern all contents and use of our (including, where relevant, any correspondence by e-mail between us and you via the website) (the “Site”). Please read these terms carefully before using the Site as, by visiting or using this Site and/or any content or materials available, you agree to be bound by these Terms of Use.

We reserve the right to change the Terms of Use from time to time at our sole discretion and your use of the Site will be subject to the most current version of the Terms of Use posted on the Site at the time of such use. We recommend that you read through the Terms of Use available on the Site from time to time so that you can be sure that you are aware of the latest version. If you breach any of the Terms of Use, your authorisation to use this Site shall automatically and immediately terminate and you must immediately cease use of the Site and destroy any materials downloaded or printed from the Site.

We may update our Site from time to time and may change the content at any time.  However, please note that any of the content on our Site may be out of date at any given time and we are under no obligation to update it.

  1. Intellectual Property

1.1 For the purposes of these Terms of Use, “Intellectual Property Rights” means patents, registered and unregistered trade marks and service marks, domain names, logos, registered designs and design rights, copyright (including such rights in computer software and databases), database rights and moral rights (in each case for the full period thereof and extensions, revivals and renewals thereof), know how, applications for the foregoing and the right to apply for any of the foregoing anywhere in the world, and all similar rights anywhere in the world including without limitation those subsisting in inventions, designs, drawings and computer programs.

1.2 All Intellectual Property Rights in and to the Site and all content and materials contained therein are owned by and shall remain owned by us or our licensors. You may view, download and print any materials and information made available to you through the Site subject to the following conditions:

(a) the material and information may only be used for your personal and non-commercial purposes;

(b) the material and information shall not be reproduced or included in any other work or publication in any medium;

(c) the material and information may not be modified or altered in any way;

(d) the material and information may not be distributed or sold to any third party;

(e) you may not remove any copyright or other proprietary notices contained in the material or the information.

1.3 For the avoidance of doubt, these Terms of Use are not intended to prevent you recording in manual form any individual item of information, or disclosing any individual item of information, free of charge, to friends or relations for non-commercial purposes provided that you take all reasonable steps to ensure that any person to whom you may disclose that information complies with these Terms of Use.

  1. Links to and from other websites

2.1 This Site contains links to websites and microsites operated by third parties that are not under our control and are provided to you for your convenience only. We make no warranties or representations whatsoever about any other website which you may access through this Site or any services that they may provide. Without limiting the foregoing, these websites are in no way approved, vetted, checked or endorsed by us and you agree that we shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, advice or statements or for the quality of any products or services available on such sites. If you choose to access a website beyond our control, you do so at your own risk. In addition, use of any such third party website or microsite may be subject to your acceptance of additional terms and conditions.

  1. Site access

3.1 While we endeavour to ensure that the Site is normally live during designated promotional periods we will not be liable if for any reason the Site is unavailable at any time or for any period.

3.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

  1. Disclaimer

4.1 While we endeavour to ensure that the information on the Site is correct, we do not warrant the accuracy, completeness, currency and reliability of the material on the Site. Commentary and information is not intended to amount to advice and you should not rely on it without seeking independent advice for your circumstances. We may make changes to the material on the Site, or to the products and prices described in it, at any time without notice. The material on the Site may be out of date, and we make no commitment to update such material.

4.2 We will exercise all reasonable skill and care in providing the Site. Some materials and information on the Site are provided by third parties and therefore we are not able to guarantee the accuracy, completeness, currency or reliability of any such materials or information.

4.3 Due to the inherent risks in using the internet, we cannot guarantee that this Site or any material on it will be uninterrupted or virus, error, omission or bug free or that defects will be corrected.

4.4 Therefore, except as expressly provided in these Terms of Use, the Site and all materials and information provided through it are provided on an “as is” basis without warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise) and all other conditions, statements and warranties (including, but not limited to, any implied warranty of the fitness for a particular purpose of the Site or that your use of the Site will not infringe the rights of any third party) are hereby excluded to the fullest amount permissible by law. Without limiting the foregoing, we make no warranty that the Site and all materials and information provided through it will meet your requirements. Therefore, we advise you to check any materials or information provided to you through the Site as any reliance that you place on the accuracy, completeness, currency or reliability of that information is at your own risk.

  1. Liability

5.1 Nothing in these Terms of Use shall exclude or limit our liability for:

(a) death or personal injury caused by negligence; or

(b) any loss suffered by you as a result of your reliance on any fraudulent misrepresentation made by us to you; or

(c) any liability which cannot be excluded or limited under applicable law.

5.2 Subject to this clause, you agree that to the fullest extent permitted by law, we shall not be liable for: (a) any direct loss, claim or damage; (b) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind; or (c) any loss of profit or loss of savings or loss or corruption of data (in each case whether direct or indirect), in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this Site or its contents or any competitions or prize draws that are entered into via the Site; (ii) any interruption, failure or delay in the use of or inability to use any component of the Site or any service including, without limitation, any unavailability of the Site or the services irrespective of the duration of any period of unavailability; or (iii) any use of or reliance upon any information, material, software, products, services and related graphics obtained through the Site, in all cases even if we have been forewarned of the possibility of such loss or damage.

5.3 Without limiting the effect of the clause, due to the inherent risks of using the internet, we cannot be liable for any damage to, or viruses that may infect your computer equipment or any other property when using or browsing the Site. The downloading or other acquisition of any materials or information through the Site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials.

5.4 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

  1. Indemnity

6.1 You agree to indemnify and hold Bicycle Partnerships Ltd, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including legal fees incurred, arising out of or in connection with any User Generated Content you post or share on or through the Site, your use of the Site or the services provided through the Site, your conduct in connection with the Site or services provided or with other users of the Site, or any violation of these Terms of Use or of any law or the rights of any third party.

  1. Data Protection and Privacy
  1. General 

8.1 Any failure or delay by us to enforce any of our rights under these Terms of Use is not to be taken as or deemed to be a waiver of that or any other right unless we acknowledge and agree to such a waiver in writing.

8.2 These Terms of Use are not intended to be for the benefit of, and shall not be exercisable by, any person who is not a party to these Terms of Use under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

8.3 If any clause or part of a clause of these Terms of Use is, or becomes, invalid, illegal or unenforceable, then that clause or part of a clause shall be deemed to be deleted from these Terms of Use. Any such deemed deletion shall not affect the validity, legality or enforceability of the remainder of these Terms of Use.

8.4 The warranties, exclusions and the other express provisions of these Terms of Use and the Privacy Policy set out the full extent of our obligations and liabilities concerning its subject matter and supersede any previous agreements between the parties relating thereto. You shall have no remedy in respect of any untrue statement made to you upon which you relied in entering into these Terms of Use other than any remedy you may have for breach of the express terms of these Terms of Use.

8.5 This Agreement and the use of or any dealings in respect of the Site is governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Last updated: 11th January 2024